Quick Quote: Why Expert Systems Fail
I finally had a chance to read “Why Expert Systems Fail” by Michael Z. Bell. Its an old one and oft referenced, but hadn’t read it yet.
Many of the concerns it raises aren’t limited to just classic ‘expert systems’ but really to any decision-support tool.
- user acceptance (including too much/too little trust, legal liability, and so on)
- testability (including lack of consensus on correctness, scope, extraordinary events, and such)
- knowledge representation (possibly the least currently relevant)
Money quote: